COMMONLY ASKED QUESTIONS

The Info You’re After

HOW DO I ORDER AN ECLETTICA?

Should you wish to enjoy your very own Eclettica, please complete an online quotation request indicating the size required. A formal quotation will be forwarded with 24 hours of your request including the Eclettica brochure, demonstrating the colour options available. Once you have chosen your desired size and colour combination, we will forward you an order form to confirm your preferences. Upon receipt of your completed order form and funds, we shall place the order with our brand partner. You will receive full notification the order has been accepted and scheduled a build date. We shall update you again upon shipment, receipt of goods and ready for collection, delivery or fitting. 

WHERE DO I COLLECT

The Eclettica is manufactured to your specification by Giuilio Barbieri within their factory in Italy. The manufacturing and shipping can take between 8-10 weeks. We will contact you at least one week prior to arrival to arrange collection. Our collection point is Cambridgeshire based aside our main office at Outside Structure Solutions. Collection is available Monday - Friday 9am - 5pm. *weights and dimensions of the package vary depending on your selected size and/or options. please ask your product expert for further details. 

DO YOU DELIVER

We can deliver your new Eclettica straight to your door to any location within mainland UK. Delivery cost will be calculated and determined by the size ordered, options and distance to travel. Please ask our product expert for further information.

WHEN AND HOW DO I PAY?

We accept all major debit or credit cards. Payment can also be made via a bank transfer. We take full payment for your structure upon confirmation of your order. Our delivery and/or fitting service is payable separately, upon completion, using the above methods.

DOES IT COME WITH A RETRACTABLE ROOF?

We at Outside Structure Solutions offer an extensive range of products from a host of premium providers. Our range of pergolas include retractable, fixed and bioclimatic along side awnings and vertical roller walls. Click here to view our full range of products and services. 

IS THE LED LIGHTING AND SOUND ABSORPTION INCLUDED?

Both the LED Lighting and Sound Absorption is an optional extra as featured within our price guide. Please note, due to the weight of the sound absorption panels, the structure is reinforced, offering additional structural support as well as increasing the snow load and/or wind resistance. Bespoke options are available such as sliding glass walls or vertical roller walls. 

CAN I ORDER A RECTANGULAR STRUCTURE

We offer a wide range of standard sizes structures as well as bespoke sizes and shapes to suit your requirements. If you wish to discuss or gain a quote on a tailored structure, please enquire via our quote request page selecting the option 'bespoke', we shall contact you shortly after enquiring to discuss your requirements.

CAN I CHOOSE A DIFFERENT COLOUR?

The structure is available in 4 standard colours with an identical range of soltis fabric ceiling options. You can configure any of these standard colour options within the retail price. We offer bespoke colour options to suit your taste or business brand. Please ask our product specialist for further details. call us now, 

IS THE ECLETTICA FOR RESIDENTIAL OR COMMERCIAL CUSTOMERS?

The Eclettica appeals to both the residential and commercial setting, offering a luxury garden feature, extending your living space or within a commercial setting, utilised heavily in the hospitality sector. As UK suppliers of Giulio Barbieri products, we can offer an array of permanent or temporary structures such as marquees, retractable tunnels and shade sails. 

If you have any more questions or need additional information, please don’t hesitate to get in touch.